Help Center

A-100

A-110

A-120

HD-700

To program new buttons or replacement buttons into your system, follow these steps below.

Step 1

Turn the main system off using the on/off switch on the left side and then wait 10 seconds

Step 2

Turn the main system on using the on/off switch on the left side of the system.

Step 3

Within 5 seconds press the blue help button on the main system and the button on the pendant at the same time. You will hear the main system beep beep.

The Pendant should now be learned into the system.  

Step 4

Test your button by pressing the button on the pendant, it should activate the system and start dialing your contact phone numbers.

How to Replace:

The A-100, A-110, A-120 Systems take 4 AAA standard batteries and are used only if the power goes out. The batteries will last 24 hours and after which must be changes.

To replace remove the back battery cover. Pull the ribbon out and slot the batteries over the ribbon whilst pushing in the batteries. The ribbon is used to help remove the batteries in the future. Pull the ribbon to pull the batteries out.

You do not need to install batteries in the system for the system to function.

Note:

If the main unit is not going to be used for a long period of time, remove the batteries to prevent damage due to possible battery leakage.

Wireless Pendant or Wrist Buttons:

When you press the wireless button, if the LED is RED - Replace battery with CR2032 Battery.

How to Replace:

On the back of the wireless buttons, in the 4 corners there is a plastic cover. Remove the cover with a very small screwdriver. Then unscrew the screws and replace the battery. As this is very small, it is advised to go to a watch repair shop or jewelry store and get them to replace the batteries for you as they have the correct tools.

Note:

If the main unit is not going to be used for a long period of time, remove the batteries to prevent damage due to possible battery leakage.

Accepting the Phone Call

1. Press the help button for help

2. the system will start to dial the 1st programmed phone number

3. When the 1st phone number user receives the call they can

4. Press 5 to answer the call and connect the 2-way voice or

5. Press 9 and hang up - The system will then start to dial the next phone programmed phone number.

6. The system will continue until someone answers.

Once someone answers the call, at the end of the call presses 9. The main system may beep for up to 30 seconds like a phone off the hook sound, whilst it detects the ended cal and resets back to standby mode.

To change responders phone numbers, simply reprogram new phone numbers in each slot 1,2 and 3 and the old numbers will be replaced with the new ones.

Also here are the instructions on how to program phone numbers.

Program Phone Number 1

1. Press * then press 1

2. Enter the phone number with area code 

3. Press *

The red light at the top of the medical alert will flash once or twice (depending upon the model version)

Program Phone Number 2

1. Press * then press 2

2. Enter the phone number with area code 

3. Press *

The red light at the top of the medical alert will flash once or twice (depending upon the model version)

Program Phone Number 3

1. Press * then press 3

2. Enter the phone number with area code 

3. Press *

The red light at the top of the medical alert will flash once or twice (depending upon the model version)

Note:

When you program a new phone number into a slot, 1, 2 or 3. It will overwrite the old number.

Test the system

Once you program the new phone numbers, please make sure to test them.

When pressing button 5 to connect the call to the base unit, or pressing 9 to end the call, it works best if you press and hold the key for up to 3 seconds.

The reason for this is when using a mobile phone, sometimes the signal is not too good. If you hold the key (5 or 9) for up to 3 seconds, it helps send a very clear signal.

When the medical alert system dials out, if it gets an answering machine or if nobody answers the call, the system will hang up and call the next number. 

The A-100, A-110, A-120 and HD-700 systems can call up to 3 phone numbers.

When someone answers the call, they must press button 5 on their phone in order to connect the call. If they don't press 5 then the system will hang up and call the next number.

When using a VOIP telephone line there can be issues. If your internet is not fast enough or consistent, this will affect the telephone connection. 

Also, your internet provider may need to enable you to use VOIP telephone Service by enabling quality of service feature to your internet and your home router. These may fix the quality issue.

When the medical alert system button is pressed and the system tries to dial out, It needs a good phone line connection. If the line is not clear due to the VOIP connection, then it will have trouble dialing out.

Ways to fix this is

1. Call your internet provider and have them check your internet speed and your connection to make sure it's consistent and reliable. 

2. Ask your internet provider if your internet speed is acceptable to use VOIP telephone, you may need to increase the speed.

3. Ask your internet provider if they can enable quality of service on your internet connection and home router so it puts priority connection to your VOIP.

Test your system again. if its still not working try connecting the medical alert system to a standard telephone line. If you don't have one, maybe ask a neighbor, family member or friend.

If the system is working using a standard telephone line, then the issue is your VOIP line, Consider installing a standard telephone line. A standard telephone line is recommended for this system as they are more reliable.

False alarms can happen when

The pendant or wrist button is knocked or poked when moving around, 

This can happen for example when doing dishes and something pokes the button, or when leaning against a cabinet or when sitting and leaning over the side of the chair. Anytime the button can be poked by mistake.

To program a new help message into your system, follow these steps below

1. Turn your system off for 10 seconds, then turn back on. The green power light should be on.

2. Press the MICROPHONE button and the # button at the same time, together and hold.

3. The red light will come on, You can now speak and record a 10-second message.

4. After 10 seconds, the red light will turn off.

5. Press the play button to play it back.

The trick to recording the message is, you must hold the microphone and # button at the same time, together.

The A-100, A-110, A-120 and HD-700 is a family and friends medical alert system. It is designed to call up to 3 phone numbers that you can program into the system, and you can record a 10-second help message.

The system can call any number you program into it. It can dial 911, but it's not designed to call 911.

Most 911 services will not allow you to have a device them. 

The system also requires the people that it calls, to press button 5 on their keypad in order to open up the 2-way voice on the system.

Our A-100, A-110 and A-120 system buttons are waterproof and may be worn in the shower and bathtub.

The wireless buttons are water resistant only.